- The delivery area for Goods presented on the website and sold by PREMIUM BEAUTY LLP is limited to the territory of the Republic of Kazakhstan.
- Delivery delays are possible due to unforeseen circumstances beyond the Seller's control.
- In exceptional cases, the order fulfillment period may be agreed upon with the Buyer individually, depending on the characteristics and quantity of the ordered Goods. If part of the Order is not available in the Seller's warehouse, including for reasons beyond the Seller's control, the Seller has the right to cancel the specified Goods from the Buyer's Order. The Seller undertakes to notify the Buyer of changes to the completeness of their Order by sending a message to the email address specified during registration on the website, or upon direct receipt of the Order by the Buyer. In this case, the Seller shall refund the funds paid by the Buyer in the same manner as the payment was made.
- Upon delivery, the Order shall be handed over to the Buyer or to a third party specified in the Order as the recipient (hereinafter, the Buyer and the third party shall be referred to as the “Recipient”).
- In order to avoid fraud, upon delivery of a prepaid Order, the person delivering the Order has the right to request a document proving the identity of the Recipient, as well as to indicate the type and number of the document provided by the Recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the Recipient's personal data.
- The risk of accidental loss or accidental damage to the Goods shall pass to the Buyer from the moment of actual transfer of the Order to the Buyer. In case of non-delivery of the Order, the Seller shall reimburse the Buyer for the cost of the Order prepaid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.
- The cost of delivery for orders less than 25,000 tenge is 2,500 tenge within the city and 2,500 tenge within the Republic of Kazakhstan. Orders over 25,000 tenge are delivered free of charge.
- The Seller's obligation to transfer the goods to the Buyer is considered fulfilled at the moment of delivery of the Goods by the courier to the Recipient, or receipt of the Goods by the Recipient at a pre-agreed place of delivery of the Order (pickup point).
- Upon acceptance of the Order from the courier, the Recipient is obliged to inspect the integrity of the packaging. If there are no complaints about the integrity of the packaging, the Recipient signs the “Order Delivery Form” or other similar document provided by the courier. If the packaging is damaged, the Recipient must inspect the delivered Goods in the presence of the courier and check that they correspond to the declared quantity, assortment, and completeness of the Goods. If there is a discrepancy in the quantity, assortment, and completeness of the Goods, it is necessary to draw up a Non-Compliance Report with the courier and contact Customer Service at +7 700 000 27 27.
- The time spent by couriers delivering goods sold by PREMIUM BEAUTY LLP at the Recipient's address is limited to 15 minutes.
- The User understands and agrees that delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends at the moment the Recipient receives the Goods and makes payment for them. Claims regarding the quality of the purchased Goods arising after receipt and payment for the Goods shall be considered in accordance with the Law of the Republic of Kazakhstan dated May 4, 2010, No. 274-IV “On Protection of Consumer Rights” (as amended and supplemented as of April 14, 2019) and the Seller's warranty obligations.